____________________ refers to those negative attitudes developed by the mistake of judging another person by his appearance, age, race, religion, nationality, etc.; by rumors or by the actions of other individuals of the same group.
An officer should practice the technique of refraining from using the word _______ during the violator interview.
In order to create a real expression of friendliness, the officer should give the subject a reason to feel sorry for giving him the citation.
The first contact with the violator should be:
Remarks made by the officer should be in the form of a statement rather than a question.